Shipping & Returns

Straight answers on how your order gets to you, and what happens if you need to send something back.

Where we ship from

Every order ships from the USA. We do not drop-ship from overseas warehouses, so the tracking you get is real and the transit times below are what you can actually expect. We currently ship within the United States, including APO/FPO addresses.

Handling time

Orders placed before 2:00 PM ET on a business day are packed and handed to the carrier within 1-2 business days. Orders placed on weekends or holidays begin their handling window on the next business day. Larger items such as transmission jacks may take an extra day to crate properly.

Carriers and delivery

We ship via USPS, UPS, and FedEx, chosen by weight, size, and destination to get you the best rate and transit time. A tracking number is emailed to you as soon as your label is created. Typical ground transit within the continental US is 2-6 business days after the handling window.

Shipping cost

Shipping is calculated at checkout based on the size and weight of your order and your delivery address. Oversized freight items show their rate before you pay, so there are never surprise fees after the fact.

Returns

We accept returns on unused items in their original, resalable condition within 30 days of delivery. Tools and parts must be unopened or unused, free of installation marks, grease, or wear, and returned with all original packaging, hardware, and instructions.

• Items that have been installed, used, or show shop wear cannot be returned.
• Fluids and any sealed consumables cannot be returned once opened.
• You are responsible for return shipping unless the item arrived damaged or we shipped the wrong product.

Damaged or wrong items

If your order arrives damaged, or we sent the wrong item, contact us within 7 days of delivery with a photo. We will cover return shipping and send a replacement or issue a full refund, your choice.

Refunds

Once we receive and inspect your return, we issue the refund to your original payment method within 3-5 business days. Your bank may take a few additional days to post it. Original shipping charges are non-refundable except on damaged or incorrect orders.